Refund and Cancellation Policy
Refunds
Subject to mandatory cancellation and refund rights under Saudi law, fees already invoiced for work delivered, approved or in progress are not refundable under the agreed project terms. Fees paid for a stage that has not yet started may be refunded less properly incurred non-recoverable costs. Nothing in this policy removes statutory rights; the consumer-rights section of our Terms and Conditions also applies.
Cancellation by the customer
A customer may cancel an ongoing monthly retainer with the notice period stated in their signed agreement, by default 30 days’ written notice. Work already scheduled or in production during the notice period will be completed and invoiced.
Cancellation by Albandari Majestic Company
We may pause or end a service if a customer fails to pay an invoice when due, fails to provide access or approvals needed to continue the work, or requests content that is unlawful or violates platform policies.
Advertising budgets
Amounts paid directly to Google, Meta, TikTok, Snapchat or other platforms for advertising are not held or refunded by Albandari Majestic Company. They are subject to that platform’s own terms.
How to request a refund or cancellation
Email info@auragroupsa.com with your company name and the service concerned. We aim to acknowledge within 2 business days and resolve within 10 business days.
Complaints
If you are not satisfied with a delivered service, email info@auragroupsa.com with your company name and a description of the issue. We will acknowledge your complaint within 2 business days and provide a resolution or a clear next step within 10 business days. If you are not satisfied with the response, you may ask for the matter to be escalated to Albandari Majestic Company’s management for final review.
Last updated: 18 September 2026
