Terms and Conditions
1. Business identity
These Terms and Conditions govern the use of this website and any service enquiry made through it. This website is operated by Albandari Majestic Company (C.R. 7050427652), a Saudi limited liability company based in Riyadh, under its Aura Group operating brand.
2. Scope, quotations and contracts
Browsing this website or submitting an enquiry does not by itself create a services contract. Before an engagement is accepted, the quotation, Statement of Work or lawfully accepted electronic order sets out the parties, services, deliverables, total price and applicable taxes, payment steps, timetable, approval process and any warranty. You may review and correct your order details before acceptance. Specific agreed project terms apply subject to mandatory Saudi law.
3. Fees, payment and invoices
Fees are quoted in Saudi Riyals unless the quotation states otherwise. The payable total, applicable VAT and any additional charges are disclosed before acceptance. Deposits, instalments, due dates and available payment methods are specified for the order. Advertising budgets, third-party licences and other external costs are separate unless expressly included. We provide an itemised invoice as required by law. Use only the company’s confirmed payment instructions; do not send card details or one-time codes through enquiry forms or email.
4. Delivery, approvals and changes
The agreed scope identifies deliverables, formats, milestones, included revisions and the authorised approver. Clients must provide accurate briefs, lawful materials, necessary permissions and delegated platform access. Changes to the approved scope, late approvals or unavailable client materials may affect the fee and timetable; any change order is agreed before extra work begins. We notify clients of anticipated delays. Delivery and handover follow the agreed scope and the Service Delivery Policy, without restricting statutory remedies.
5. Cancellation, refunds and consumer rights
Where the Saudi E-Commerce Law applies, a consumer may cancel a service contract within seven days of contracting if the service has not been used or benefited from, subject to statutory exceptions. Unless an extension is agreed, a delay exceeding fifteen days from contracting or the agreed execution date gives the applicable cancellation and refund rights, except force majeure. Our Refund and Cancellation Policy and project terms cannot remove mandatory rights. Send requests to info@auragroupsa.com with the order or invoice reference. Refund processing follows applicable law and the payment provider’s procedures.
6. Intellectual property and permissions
Website text, portfolio material and brand assets belong to their respective rights holders and must not be copied or reused without permission. The project agreement defines ownership, usage rights, territories, media, duration and any transfer after payment. Raw footage, editable working files, stock media, music, fonts and third-party software are included only where expressly agreed and remain subject to their licences. Clients must hold the permissions and releases needed for materials and people they supply.
7. Privacy and confidentiality
Personal data and electronic communications are handled under applicable Saudi data-protection requirements and the Privacy Policy. Confidential project information is used for the engagement and shared only where authorised or legally permitted. Any additional confidentiality or data-processing arrangements are recorded in the project agreement. Please send only information necessary for your enquiry and use the contact channels in the Privacy Policy for personal-data requests.
8. Lawful use and campaign outcomes
You must not use this website or request services for unlawful, misleading or infringing activity. Campaign claims, talent releases and regulated-product approvals must be supported before publication. Project objectives and reporting measures are agreed in the scope. A specific number of views, followers, leads or sales is not guaranteed. Third-party platforms retain control of their own policies, availability and account decisions.
9. Complaints and contact
For service enquiries, complaints, cancellations or notices, contact info@auragroupsa.com or use the Contact page. Billing queries may be sent to payments@auragroupsa.com. Include your name, a contact method, the relevant order or invoice reference and a description of the issue; do not include payment-card numbers or identity documents. Our business address and contact details are displayed in the site footer. Your right to contact the competent Saudi authority or court remains unaffected.
10. Saudi law, precedence and updates
These Terms are governed by the laws of the Kingdom of Saudi Arabia. Competent Saudi authorities and courts retain their statutory jurisdiction. Nothing here or in a project agreement excludes a non-excludable right, remedy or liability. Specific project terms and the linked policies apply only to the extent consistent with mandatory law. Arabic and English versions are intended to convey the same terms. Updates are dated and apply prospectively; changes to an existing engagement require agreement or another lawful basis.
Last updated: 2 November 2026
